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Refund Policy

Clear terms. Fair refund process.

This policy explains when a purchase may qualify for a refund, which products and services are non-refundable, and how to submit a refund request.

Last updatedAugust 21, 2026
01

Our refund approach

Digital products, licenses, activation services and custom work are delivered differently from physical products. Refund eligibility therefore depends on whether the product has been delivered, activated, downloaded or work has already started.

When a refund may be available

  • You were charged more than once for the same order.
  • A purchased digital product cannot be delivered because of a verified technical issue on our side.
  • An activation or installation service has not started and the request is cancelled before work begins.
  • A product is materially different from the description and we cannot provide a reasonable solution.
×

Non-refundable purchases

  • —Digital products that have already been downloaded, delivered or accessed.
  • —License or activation services after the license has been activated on your website.
  • —Installation, configuration or customization services after work has started.
  • —Change-of-mind purchases or purchases made without reviewing the product description and requirements.
  • —Issues caused by third-party hosting, plugins, themes, custom code or unsupported environments outside our control.
Refund Request

How to request a refund

Send your request with the order information and a clear explanation of the issue. We may ask for screenshots or temporary access when technical verification is necessary.

  1. 01Contact us using the email address used for your order.
  2. 02Include your order number and product or service name.
  3. 03Describe the problem and the resolution you have already tried.
  4. 04Allow us a reasonable opportunity to verify and resolve the issue before a refund decision.

Review & payment timing

Eligible requests are reviewed individually. If a refund is approved, it will be returned through the original or an agreed payment method. Processing time may vary depending on the payment provider.

Order Support

Need help with an order?

Contact us before submitting a refund request if you are unsure whether your purchase qualifies. We will review the order and explain the available options.

Contact Support